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PRIVACY POLICY

​Effective Date: October 19, 2025
Last Updated: October 19, 2025

1. Introduction

Novel Escapes, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website novelescaperetreats.com, communicate with us, or engage our travel and retreat planning services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide high-quality, personalized travel experiences:

  • Personal Identification Information: Full name, date of birth, gender, contact details (email address, phone number, mailing address).

  • Travel Documentation: Passport details or other government-issued identification, as required for booking travel services.

  • Payment Information: Billing address, payment method, or transaction details (processed securely through trusted third-party processors).

  • Travel Preferences: Accommodation choices, dietary needs, accessibility requests, and other preferences necessary to plan your trip.

  • Communication Data: Any messages, feedback, or inquiries submitted through our website or email.

3. How We Collect Information

We collect information in the following ways:

  • When you complete forms or make inquiries on novelescaperetreats.com.

  • When you communicate with us directly by email, phone, or through our booking partners.

  • When you use the Travefy travel platform to manage your trip details and itineraries.

  • Automatically through analytics tools such as Google Workspace, which may collect technical information (e.g., IP address, browser type, and usage data).

4. How We Use Your Information

We use your information to:

  • Provide customized travel and retreat planning services.

  • Make and manage bookings with hotels, airlines, insurance companies, and transportation providers.

  • Communicate with you about your itinerary, updates, and customer service matters.

  • Process payments and issue invoices or receipts.

  • Comply with legal, regulatory, and security obligations.

  • Improve our website, communication, and client experience.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to any third parties.
However, we may share necessary information with trusted service providers to fulfill your travel arrangements, including:

  • Airlines, hotels, and transportation companies.

  • Travel insurance providers.

  • Booking and payment processing platforms (such as Travefy).

  • Legal or regulatory authorities, if required by law.

All partners are required to use your data only for the purpose of providing the agreed-upon travel services.

6. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements. Sensitive data such as passport details are deleted once travel arrangements are completed unless otherwise required by law.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, and unauthorized access.
Our systems are secured through Google Workspace and trusted travel industry partners that use encrypted and secure platforms.

8. Your Rights

Depending on where you reside, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request that we limit or stop processing your data.

  • Withdraw consent (where applicable).

To exercise any of these rights, please contact us at support@novelescaperetreats.com.

9. Cookies and Tracking

Our website may use cookies and analytics tools to understand how visitors interact with our site. You can adjust your browser settings to refuse or manage cookies.

We do not use cookies for advertising or behavioral tracking.

10. Links to Third-Party Sites

Our website or communications may include links to third-party sites (e.g., hotels, travel insurance providers). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly. We do, however, collect high-level information (such as names, birth dates and travel documentation) on behalf of minors from an authorized guardian for the sole purpose of booking travel on said minor's behalf. We do not retain this information beyond it's intended use date and will never sell this information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Novel Escapes, LLC
Pittsburgh, Pennsylvania, USA
📧 blake@novelescaperetreats.com
🌐 novelescaperetreats.com

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